Frequently Asked Questions

What types of promotional merchandise does EasyPromo offer?

EasyPromo offers a diverse range of promotional merchandise, including custom-branded apparel, stationery, tech accessories, headwear and more. Explore our website now to discover items that suit your specific promotional needs or you can contact us on 1300 3-2-EASY! (1300 323 279)

Can I customise the promotional products with my logo or branding?

Absolutely! At EasyPromo, we specialise in customisation. You can easily imprint your logo, tagline, or any branding elements on our promotional items to create a unique and personalised touch.

What is the minimum order quantity for EasyPromo's promotional items?

Our minimum order quantities vary depending on the product. We strive to accommodate both small and large businesses. You can find specific details on the product pages or by reaching out to our customer support team.

How can I request a quote for the promotional merchandise I'm interested in?

Receiving a quote is simple! Visit the product page, select your customisation options, and click on the ADD TO QUOTE! button. Our website works on auto-pilot mode and will instantly email you a quote once you fill in details. Don’t worry, the quote is free and no payment will be needed until you approve artwork!

What is the typical turnaround time for orders with EasyPromo?

Our standard turnaround time is between 7-10 working days excluding shipping. For more urgent orders, we offer express options. The exact delivery time may vary based on the product and decoration you choose. If it is urgent, let us know and we will accommodate your needs. Alternatively if you have time up your sleeve and think you may be able to save money by waiting a little longer and ordering in bulk, we can help with this too!

Does EasyPromo offer rush or express shipping options?

Yes, we understand a lot of our products are used for specific events or promotions. EasyPromo provides rush and express production options to ensure your promotional products reach you when you need them. Product costs and shipping may vary on express orders but we will always let you know before proceeding with production.

Are there any discounts available for bulk orders on EasyPromo?

Certainly! EasyPromo offers competitive pricing and provides discounts for bulk orders. The more you order, the more you save. Contact our sales team for personalised quotes on large quantities that aren’t already displayed on product pages!

Can I see a sample of the promotional product before placing a larger order?

Yes, we encourage our customers to order samples before committing to larger quantities. This allows you to assess the product quality and ensure it meets your expectations. Samples can be easily requested through our website or by contacting your Account Manager directly on 1300 3-2-EASY (1300 323 279)

What payment methods does EasyPromo accept?

EasyPromo accepts various payment methods, including credit/debit cards and bank transfers. Specific details can be found once you have approved your artwork and your invoice is issued via email. We prioritise secure and convenient payment options for our customers.

Is there a warranty or guarantee on the quality of EasyPromo's promotional items?

Yes, we stand behind the quality of our products. EasyPromo offers a satisfaction guarantee, and if you encounter any issues with the quality of your promotional items, please contact our customer support for assistance.

How does the artwork approval process work for customised merchandise?

The artwork approval process at EasyPromo involves our team sending you a digital proof of your customised merchandise for review and approval before production. This ensures that the final placements of your branding or artwork meets your expectations before it goes into mass production.

Can I track the status of my order with EasyPromo online?

Absolutely! At each stage of our order process you will receive an update. Once your order is dispatched, you will receive a tracking link. You can use this tracking number to monitor the status and location of your order online through various shipping agents.

What is EasyPromo's return policy for promotional products?

Our return policy at EasyPromo aims to provide customer satisfaction. If you encounter any issues with your promotional products, please refer to our return policy on our website before contacting our Customer Support team.

Do you have a customer loyalty program or special offers for repeat customers?

Yes, at EasyPromo, we value our loyal customers. We have a customer loyalty program that offers special discounts, exclusive offers, and rewards for repeat customers and referrals. Sign up to our newsletter to find out more!